Fast, Reliable & Professional IT Support
Based in Northumberland, SolveIT aim to provide a professional and friendly service to help you solve your IT problems. Established in 2002 we now offer support to over 800 clients in the North East.

Call Us
Brett: 07971 287 956 Wayne: 07957 731 680 Office: 01670 338 110
Email Us
support@solveit.org.uk
IT SERVICES WE OFFER
Our business customer base is very diverse, from the building trade to accountants and restaurants. Everyone needs IT support and believe it or not the basic requirements are all the same. At present there are over 700 business customers and that number is growing everyday.
SUPPLY AND SUPPORT PC’s / Laptops | DESIGN Bespoke Database Design SOFTWARE SUBSCRIPTIONS Office365 Monthly Subscriptions |
Keep the costs down with a yearly contract
If you are interested in a yearly contract which includes unlimited call outs and remote support, prices start from £10 per month or £120 per year, this covers 1 PC / Mac (support for hardware and software), printer, router and external USB / firewire hard disks.
Pricing
Domestic Customers £120 per year per PC
Business Customers £150 per year per PC
At the very start of a service contract your PC / Mac is setup for remote assistance, scanned for viruses and configured to backup all data and email daily.
If you only have 1 PC, your contract will have paid for itself after only 3 hours of labour. Service contracts are payable via bank transfer, standing order, cheque, postal order or paypal.
This cover includes
Computer Hardware and Software issues
- Operating System
- Drivers
- Microsoft Office Appications (Word, Excel, Powerpoint, Outlook, Access)
- Web browser support (Internet Explorer, Chrome, Firefox, Safari)
- Antivirus
- Hardware upgrades and replacements (labour element only)
- Backup advise and setup
- Other software support e.g Sage*, AutoCad*,
*SovleIT highly recommend if you have software support from the software vendor call them directly before calling SolveIT, as they have all the necessary tools and experience to fix your problem which should result in a faster solution.
Tablet and Mobile Phone Support
- FREE Tablet support included with any computer support contract
Peripherals
- Printers, Scanners, Fax
Keyboards, Mice, Speakers - External Storage (USB harddisks, flash drives)
- Routers, switches and other network equipment
Other
- Annual service visit
- Unlimited call outs per contract year
- All labour included
- Remote support via Splashtop
There are a few exceptions, including:
- Cost of new hardware
- Web design
- Database Design
- Graphics design services
- Dedicated projects e.g server migration
- Network infrastructure work (cabling / wifi installations)
You can read the full terms and conditions here
Microsoft Office365
Office 365 fits the way you work today and tomorrow. Beginning with Word, Excel, PowerPoint and Outlook, Office 365 provides all the familiar Office applications you know, along with a dynamic set of secure cloud connected tools that help you communicate, collaborate and get more done. And it keeps itself up to date so you have the tools you need to do what you do best.
With Office 365 you can:
– Deliver your best work with the latest version of Office
– Store, sync, and share files with OneDrive for Business
– Use and access Office on virtually any device
– Trust a financially-backed 99.9% uptime guarantee
Get the most from your investment with an affordable and flexible monthly subscription. With Office 365 Business, you have Office where and when you need it, always up to date and accessible from virtually anywhere.
– No annual commitment, month by month rolling contract.
Office 365 Business from £8.60 per month.
Office Suite and file storage for businesses
– Business-class email not included
– HD video conferencing not included
– Desktop versions of Outlook, Word, Excel, PowerPoint, OneNote, plus Access and Publisher for PC only
– 1TB of OneDrive storage
Office 365 Business Premium from £10.50 per month.
Full Office suite with 50GB mailbox, calendars and collaboration tools
– Business-class email with 50GB mailbox
– HD video conferencing
– Desktop versions of Outlook, Word, Excel, PowerPoint, OneNote, plus Access and Publisher for PC only
– 1TB of OneDrive storage
SolveIT offer web design solutions aimed at the small business and sole trader who require stylish websites without paying huge sums of money.
Our designs are clean looking, easy to navigate and above all else affordable.
There are various styles of design to fit any kind of business. All designs are bespoke and are built to the specification of our clients.
We also design e-commerce solutions providing clients with a fully functional online shop. The shops are fully automated. Orders are taken via the shop, payment is processed and order details are emailed direct you PC ready for shipping. The shops are secure, reliable and easy to maintain.
What’s included?
- 5 Page WordPress design customised with your logo, graphics and editorial.
- Hosting for 1 year included in the price
- Unlimited Email accounts
SolveIT use the latest technology from Ubiquiti Networks to upgrade your Wi-Fi. From office blocks to restaurants, our Wi-Fi solutions increase the speed & connect up time of your network.
With the Ubiquiti Unifi range of products we can provide internal or external access points which we can support remotely. Our remote support and monitoring allows to not only manage your access points but also provides statistics you which ones are being heavily used, how much traffic is going through them and we can advise on where best to add new access points to even out the load across your site.
SolveIT can also provide point to point microwave links which allow the linking of multiple sites up to 35km away. This is especially useful in remote areas where either broadband or fibre are not available. We can literally beam the internet to you.
SolveIT can remote access to your device to help troubleshoot problems quicker, sometimes reducing the need for a site visit. This ensure yous get back up and running sooner than before.
With over 900 Windows PCs, Servers, laptops and Apple Macs attached to the SolveIT account we can securely remote into your hardware to give you instant support. We pride ourselves on providing quick support without having to put you into a queuing system.
Support For :
• All Microsoft Servers & Applications
• Mac OS and software support
• Servers, PC`s and Laptops
• Printers & Scanners
• Network Hardware (Routers, switches)
• Any other hardware….. please call us
Once the tool has downloaded please run the installer on the PC you need help with
IT SUPPORT
For your business
We offer service level agreements to all our clients. This is most cost effective option for your business.
With years of IT support and development experience SolveIT guarantee a cost effective solution to all of your requirements
Why Use SolveIT?
- Reliable
- Highly skilled
- Competitively priced
- Fast response
- Friendly, approachable team
- Experienced
- Professional
Customers testimonials
What people say?












Contact Information
Contact
Brett Grieves
IT Support / Managing Director
Mobile : 07971 287 956
Office : 01670 338 110
Email : brett@solveit.org.uk
Wayne Muter
IT Support
Mobile : 07957 731 680
Email : wayne@solveit-.org.uk
Postal Address :
11 Wilding Place
Longhorsley
Morpeth
Northumberland
NE65 8LB.org.uk
Terms and Conditions
Payment
Payment is required in full 14 days from the date of invoice.
All materials remain the property of SolveIT until payment is received in full. SolveIT have the right to remove hardware if full payment is not received in 60 days.
Data & Backups
Please ensure you have a full up to date backup of your data. SolveIT will always take steps to ensure that you data is safe during upgrades etc. However accidents can happen and occasionally hardware will fail. SolveIT IS NOT responsible for any data loss that can occur during upgrades, data moves or hardware removal.
It’s YOUR data BACK IT UP!.